Airman & Family Readiness Center

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Relocation Assistance
| Employment & Transition Assistance | Personal Financial Readiness
Deployment Readiness | Personal & Work Life | Exceptional Family Member Program
Casualty Assistance & Survivor Benefit Plan |
Employment & Relocation Resource Center

The Hanscom Airman and Family Readiness Center offers a variety of services and programs for all single and married active-duty military personnel, Department of Defense civilians, retired military personnel and family members. Programs are free of charge and held on base.

You're invited to stop by the A&FRC any time; check out our wonderful classes and services, take a tour of our center. Coffee's always on!

Building 1218
20 Kirtland St.

(781) 225-2765 (DSN 845)

Monday–Friday, 7:30 a.m. to 4:30 p.m.

A&FRC Resource Center & Loan Locker Hours
Monday-Friday, 7:30 a.m. to 4 p.m.

This facility is a Wi-Fi hotspot.
Wi-Fi available
not to be used for government business

Airman and Family Readiness Center

*For Air Force Aid emergency assistance and Casualty assistance during non duty hours,
please contact the Command Post at 781-225-6960

Free Family Dinner & Game Night
Events for November

Celebrate the Month of the Military Family with these great events at the Airman & Family Readiness Center!

Family Holiday Craft Workshop | Wed., Nov. 19
Parents and children, join us at the Airman & Family Readiness Center on Wednesday, November 19 from 3-4:30 p.m. to make special hand-crafted holiday ornaments. We'll supply the materials, you supply the creativity.

Find it on the Calendar
Our Facebook Feed
Serving the Total Force... Programs are free to all single and married Active Duty, Reserve and Guard personnel, DoD civilians, retired military personnel and family members.
Programs & Announcements

Someone to talk to when you need it | Military Family Life Consultants (MFLC) provide free, short-term, non-medical, solution-oriented counseling on a range of issues. For service members and their families – no records are kept. Call (781) 879-7654 and leave your first name only for an appointment!

Employee Assistance Program (EAP) provides a confidential, free counseling service on a wide range of personal and work concerns for DoD civilian, NAF and DECA employees as well as their family members. The EAP offers Financial and Legal services as well. Contact Ina Bachman, LICSW, CEAP at 1-800-222-0364 for an appointment and check out the website . ** On site every Monday!!

Private Sector & Federal Resume Critique | By ‘in person’ appointment only - Resumes are reviewed by an employment specialist with HR experience - get feedback to improve your format and content. Call us today & make an appointment within 7 business days. Prior attendance at an A&FRC Résumé Writing class is recommended.

Individual Transition Plan Checklist - Capstone Verification | All service members who completed Preseparation counseling on or before 1 Sep 13 are required to complete DD Form 2958, Service Member’s Individual Transition Plan Checklist (referred to as “Capstone”), prior to separation/retirement. Appointments are available every Tuesday, from 1 –2:30 m. Call 781-225-2765 to schedule an appointment with an A&FRC Consultant.

Veterans Services Representatives | Veterans services representatives are available. Please contact them at (781) 225-2624. Located in Bldg 1217.

Veterans Affairs Disability Claims Review | A representative from AMVETS, a veterans' service organization is available on Fridays (by appointment only) to assist in processing disability claims and answering questions. Call 617-303-5698 for an appointment.

A&FRC Open House | November 3
The Hanscom community is enthusiastically invited to stop in Monday, November 3 from 9-11:30 a.m. and see what's happening at your Airman & Family Readiness Center. Enjoy interactive displays, games and giveaways. Attend 15 minute micro-workshops on topics like "Fun on the Road" for holiday travel trips and "Starting New Family Traditions" for tips to keep your family connected. Learn about the programs and services that the A&FRC offers. Watch for email bulletins on the schedule of events. See you there!

How to Avoid Falling in Love with a Jerk/ette | November 4, 5 & 6
Hanscom's Airman & Family Readiness Center presents a free workshop: How to Avoid Falling in Love with a Jerk/Jerkette on Tuesday, Wednesday & Thursday, November 4, 5 & 6 from 11:30 a.m. to 12:30 p.m. Learn more about the person you care about before you say "I do." Are you compatible? What should you beware of? How do you really know this person is the one for you? Join us for a fun, enlightening two part seminar for singles and singles-again. For more information, call the Airman & Family Readiness Center (781) 225-2765.

Coping With Holiday Stress | November 4
The holidays are ideally a time to celebrate and rejoice in family and friends. Why, then, do some of us anticipate the season with dread rather than joy? Join Hanscom's Military and Family Life Counselor at the Airman & Family Readiness Center on Tuesday, November 4 from 1 - 2 p.m. for a look at the causes of stress and some practical ideas on how to reduce your holiday stress and find the joy in the season again. For more information or to register call the A&FRC at (781) 225-2765.

Intermediate Investing "Lunch & Learn" | November 5
Join us Wednesday, November 5 from 12 - 12:45 p.m. to learn principles that can help guide every investment decision such as why institutional investors constantly beat individuals, can individual investors close the gap, the seven deadly sins of investing and three keys to long term investing success. Presented by the Hanscom Federal Credit Union. Free lunch!

Federal Resume Writing and USAJobs | November 6
Hanscom's Airman & Family Readiness Center presents a free workshop, Federal Resume Writing and USAJobs on Thursday, November 6 from 12:30 - 4 p.m. Improve your odds of getting the federal job you want by learning resume writing basics, how to locate essential skills and keywords to include, how to write accomplishment statements, resume builder formats and more.

Not Home for the Holidays: T & City Orientation | November 7
Join us at the Airman & Family Readiness Center on Friday, Novmeber 7 from 9 a.m. to 4 p.m. for an introduction to the New England area. Learn to celebrate like New Englanders! Start  some new family traditions. Receive and share information on upcoming events and attractions. Learn how to navigate the local public transportation system. Ride into Boston with us using the "T"! All you need is $5.30 for the subway fares. This program is part of community orientation for in-processing. Newly arrived service members are not required to take leave to attend.

Parenting With Humor | November 10
Do your children push your buttons or tickle your funny bone? Join us at the Airman & Family Readiness Center on Monday, November 10 from 11:30 a.m. to 12:30 p.m. to find out how humor can have a positive impact on your relationship with your children and help reduce family stress.

Branding Yourself- Effective Communication Skills | November 12
Employers brand themselves and increasingly utilize the web to gain information about potential candidates. The same tactics are needed to brand yourself so that you are sending a consistent message and are visible to employers. We will discuss these tactics at the Airman & Family Readiness Center on Wednesday, November 12 from 11:30 a.m. to 1:30 p.m., along with tips on how to develop your personal brand and an effective communication strategy using written, verbal, and virtual methods to highlight your transferrable skills. Focus will be on you online image through LinkedIn and how to create a strong professional social image. Call the A&FRC at (781) 225-2765 for more information or to register.

Budgeting for the Holidays | November 13
Join us at the Airman & Family Readiness Center on Thursday, November 13 from 11:30 a.m. to 12:30 p.m. as we share ideas on how to conquer the "Holiday Spending Crazies" without breaking the bank. Walk away feeling a bit more confident about sticking to your budget this year! For more information or to register contact the A&FRC at (781) 225-2765.

Heart Link New Spouse Orientation | November 13
The Airman and Family Readiness Center would like to welcome you to the military family at the Heart Link New Spouse Orientation on Thursday, November 13 from 1 - 3 p.m. Heart Link is a wonderful new orientation workshop for any spouse married 6 years or less to a military member from any branch of the armed services. Our spouses are the heart of this great Armed Forces family and the lifeline behind your sponsor's success in the military. The Heart Link program will provide you with essential information you need to know to make your life in the Air Force exciting, fulfilling and rewarding. Join us and we'll get started on our journey. For more information or to register contact the AFRC at (781)225-2765.

Step Parenting | November 14
Hanscom's Airman & Family Readiness Center offers a free workshop, Step Parenting, on Friday, November 14 from 11:30 a.m. to 12:30 p.m. for a look at the challenges and rewards of blending two families into one. Hanscom's Military and Family Life Counselor will lead a discussion of the common issues, complaints, stages of adjustments, do's & don'ts and characteristics of a successful blended family. Contact the A&FRC at (781) 225-2765 for more information or to register.

Building Resiliency in Children | November 24
Hanscom's Airman & Family Readiness Center offers a free workshop, Building Resiliency in Children, on Monday, November 24 from 11:30 a.m. to 12:30 p.m. Topics covered include the characteristics of resilient children and methods for building resilience in children by teaching coping skills, optimism, character building and more. Presented by Hanscom's Military and Family Life Counselor. For more information or to register contact the A&FRC at (781) 225-2765.

Air Force Aid Society

The Air Force Aid Society supports the Air Force mission by providing worldwide emergency assistance, sponsoring education assistance programs and offering an array of base community enhancement programs that improve quality of life
for Airmen and their families.

Air Force Aid Society emergency assistance is available to Airmen and their eligible family members to meet immediate needs in an emergency situation. The society provides interest free loans and grants based on the individual situation for needs such as:

  • Basic Living Expenses
  • Emergency Travel
  • Vehicle Expenses
  • Funeral Expenses
  • Medical/Dental
  • Child Care/Respite
  • Moving Expenses
  • Miscellaneous Expenses

Give Parents a Break:

Give Parents a Break You Deserve a Break!

The Air Force Aid Society recognizes that Air Force families are subject to unique stresses due to the nature of military life — deployments, remote tours of duty, extended working hours, etc. Families are often separated from spouses as well as from extended family members who might otherwise offer support.

ln an effort to help these families, the AFAS, in cooperation with the Air Force child care community, has agreed to provide funding for child care for active duty Air Force families with the "Give Parents a Break" program.

Falcon Loans:

Active duty Air Force military personnel assigned to Hanscom AFB may now receive emergency assistance in the form of an interest-free loan of up to $750 (previously $500), repayable within 3 to 10 months or before ETS. Military personnel are limited to four Falcon Loans in a career (increased from two). Through a streamlined process, these loans are designed to meet the following types of short-term emergency financial needs:

• basic living expenses — rent/mortgage, food, phone, utilities and gasoline
• vehicle expenses — payment, repair and insurance
• emergency travel
• child care
• medical and dental expenses

Eligibility applies to all active duty Air Force personnel and their spouses with Power of Attorney (when the
servicemember is away from his/her duty station) and Air Force Reserve/Air National Guard personnel activated under Title 10 U.S.C. orders stationed at Hanscom AFB and who have no outstanding loan balance with the Air Force Aid Society.

To apply for a Falcon Loan, simply stop by the Airman and Family Readiness Center, Bldg. 1218, or apply online at
Relocation Assistance

Whether inbound to or outbound from Hanscom AFB, receive the latest base and community information, education and skills development to help manage the mobile military lifestyle. Services and information are designed to meet the needs of each relocating family member, including pets. E-mail relocation questions or sign up for classes at

Important relocation links for inbound and outbound personnel:

Military Installations (Destination Area Information):

Plan My Move: For moving checklists and planning calendars, select Plan My Move from the Military Installations page.

Household Goods PCS information:

Compare Communities:

Compare Schools:

Relocation Assistance

Sponsor Training:
Attention Sponsors! All training is done online through e-SAT. Please use the link above to register, download checklists and access all information you need to be a successful sponsor.

For New Arrivals:

  • Family Welcome: Spouses with small children receive important base and community information in a fun and informal setting.
  • "T" and City Orientation: Learn to navigate the Boston transportation system and receive tips on history, events, attractions and discounts.
  • Installation Commander's Welcome and Information Fair: Mandatory for newly arrived AF military and DoD civilian personnel. Spouses and other service personnel moving in to Hanscom AFB housing are encouraged to attend. Base and community information, mandatory safety and security briefings, refreshments, and an Information Fair.

For Outbound Personnel and Families:

  • Electronic Smooth Move: Learn how to navigate the amazing online resources developed by DoD to help you move.
  • "Kids on the Move:" Arranged through the base school guidance offices for students who are PCSing. Meet "Prehensile," who is getting ready to move, and play moving bingo.
  • Moving with Children: Tips for parents to help children of all ages; scheduled in conjunction with the Smooth Move Seminar.

Lending Library includes: area road atlases, books on New England fun and family activities, hiking trails, pet friendly places, getting around without a car.

Loan Locker:
Household items (kitchenware, pots, pans, small appliances) are available for loan while in transition.

Child Care for PCS:
Air Force Aid Society covers the cost of 20 hours of child care through the Family Child Care Program for sixty days prior to and after a PCS move; for active duty AF families, all ranks. See an A&FRC staff member for details.

Employment & Transition Assistance
Personal Financial Readiness

The Personal Financial Readiness (PFR) Program offers information, education, and personal financial counseling to help individuals and families maintain financial readiness. Services are designed to address pertinent money management issues throughout an individual's military lifecycle.

Workshops are offered throughout the year on the following general topics:

  • Debt Reduction
  • Investing
  • Retirement
  • Budgeting
  • Home/Car Buying
  • Identity Theft

PFR services include a library of books, DVDs and CDs on the above topics, available for 2-week loan, mandatory First Duty Station Training, and extended absence financial planning as part of personal readiness preparation.

Deployment Readiness
RESOURCE GUIDE: Hanscom Services for All Phases of Deployment PDF

Check out these services during deployments, extended TDYS, or remote tours, they're here for you!

  • PRE-DEPLOYMENT BRIEFING: This is normally a one-on-one informative briefing to help all active duty members and spouses (when applicable) prepare for separation due to military requirements. Families will be advised of the many community resources available to them during the separation period. Spouses are highly encouraged to attend. Many useful resource materials will be given to the attendees.
  • SUPPORT PACKETS: These highly informative Deployment Support Packets are available at the Airman and Family Readiness Center. They include information and instructions on how to access support services, children's materials, and deployment-related resources.
Deployment Readiness
  • CONTACT CALLS DURING DEPLOYMENT: The Family Readiness Coordinator makes phone calls to waiting families throughout the separation period to see how they are doing and to help when there are special needs or concerns.
  • MORALE CALLS: Families are able to utilize the military telephone system to make morale calls to the military member during deployments, remotes, and TDYs in excess of 14 days. Morale calls are to DSN numbers only, and are limited to one outbound 15-minute call per week. For military member whose family is or will be elsewhere during the deployment: Our staff will coordinate with other A&FRCs to support you with morale calls from that area, if possible.
  • PHONE CARD PROGRAMS: We have free global, pre-paid phone cards available for service members and their families to use during deployments or remote tours. The Air Force Aid Society and the National Headquarters of the Veterans of Foreign Wars (VFW) sponsor these cards.
  • SMILES-ACROSS-MILES: Keep your loved ones who are deployed, on a remote tour, or extended TDY (30 days or more) up to date on what's going on at home. Sign out our digital cameras to capture your pictures which can be emailed or written to CD and put in the mail to your loved one.
  • MORALE E-MAIL PROGRAM: Airman and Family Readiness Center has computers with e-mail capability available during regular duty hours, 7:30 am to 4:30 pm. You can set up your own free internet e-mail account to exchange messages with your loved one. No appointment is necessary.
  • VIDEO CALLS: Families can make video calls from the Airman and Family Readiness Center to deployed/remote locations that also have the video capability. Two 20-minutes calls per month, in addition to the normal morale calls, are authorized. Appointments must be made through the A&FRC. Phone number for video phone is DSN 478-8786.
  • VIDEO E-MAIL: Provided for families when the video calls are not available at a location. Families can come into the A&FRC and record a short digital video clip that can be e-mailed to their loved one. If the member has a computer with internet access and a camera at the deployed location, video-teleconferencing is also available with this system.
  • VIDEO TAPING SESSIONS: Would you like to send your deployed loved one a video tape, but don't own a video camera? Families can schedule an appointment at the A&FRC to come on over and use our equipment to make this happen.
  • READINESS EMERGENCY SLEEPING TOOL (REST): Do you have a child or loved one who can't bear the thought of being without you? Come in to the Airman and Family Readiness Center and get your well-deserved REST. We'll take a digital picture of you and transfer it on to a pillowcase so you'll be right there when they go to sleep.
  • CAR CARE BECAUSE WE CARE: Vouchers are available at the A&FRC for a free vehicle safety check, lubrication, and oil/filter change at the Hanscom Auto Hobby Shop. This is available to families while the military member is either deployed for 30 or more days, or serving a remote tour. Sponsored by your Air Force Aid Society.
  • GIVE PARENTS A BREAK: Another Air Force Aid Society sponsored program to help families with a financial need in times of stress, such as deployments. This program provides childcare for 6 hours one pre-set day each month to allow parents a "stress break."
  • HEARTS APART GROUP: An informal support group that meets once per month at the A&FRC. It is designed for families of deployed/remote military members to come together to share experiences and provide friendship and support to one another.
  • PERSONAL FINANCIAL MANAGEMENT PROGRAM (PFMP): Don't let the pay fluctuations caused by your deployment catch you by surprise. The PFMP manager can help you develop your budget to be better prepared to deal with these situations should they arise.
  • AIR FORCE AID SOCIETY: Provides emergency financial assistance. Available 24 hours a day. Call (781) 225-2765 during duty hours, or contact the Command Post at (781) 225-6960 during non-duty hours to reach the on-call person.
Personal & Work Life

The Personal and Work Life Program is designed to enrich and improve the quality of individual and family life by providing the knowledge and skills needed for effective living. P&WL services help ease adaptation to the military lifestyle and facilitates the empowerment of Airmen and families to increase the effectiveness of their skills in daily living, in relating to others, in coping with life events and in realizing personal potential.

Workshops are offered throughout the year on the following general topics:

  • Communication
  • Relationships
  • Parenting
  • Personal Growth and Development
  • Work/Life

The Heart Link new spouse orientation program is offered quarterly.

Other P&WL services
include a library of books, audio books, DVDs and CDs and videos on the above topics, available for 2-week loan, plus bereavement support, with helpful literature and referrals to local area support groups; consultation, individually or in groups, to facilitate understanding and skills-building, and enable adults to increase the effectiveness of daily living, relating to others, coping with life events and realizing self potential; information and referral on a broad range of personal/family/work/life issues.

Exceptional Family Member Program

The Exceptional Family Member Program is a program for active duty servicemembers who have family members with special needs. EFMP exists in all branches of the service. In the Air Force, EFMP services include a variety of personnel, medical and family support functions.

The EFMP serves two broad functions:

I.  Personnel enrollment and assignment

  • Identifies family members with special medical and/or educational needs
  • Documents the services they require
  • Considers those needs during the personnel assignment process (especially when approving
    family members for accompanied travel to overseas locations)
  • Involves the personnel and medical commands and the Department of Defense educational
    system overseas
  • The Special Needs Identification Assignment Coordination process (SNIAC) provides medical
    information management support for EFMP enrollment functions, and coordinates relocations
    for families who have medical or educational needs.

II. Family support
Family Support (EFMP-FS) is the community support function provided by the Airman & Family Readiness Center that includes, but is not limited to, on-and off-base information and referral, relocation assistance, financial management, and school information. 

Download the EFMP Guide PDF
Casualty Assistance & Survivor Benefit Plan

Casualty Assistance

The Department of Defense strives to support the families of wounded or deceased service members by providing them with accurate and compassionate services through the Casualty Assistance Program. The Casualty Assistance Program covers a wide spectrum of services ranging from supporting severely injured service members who are working to regain a level of normalcy in their lives to assisting family members of deceased, unaccounted for, or missing service members with final arrangements and with understanding and accessing certain benefits and entitlements.

Survivor Benefit Plan

When a military retiree dies their retirement pay stops. This means that the surviving spouse will be left without a substantial income source. Retirees must give serious thought to how they can protect their spouse from the hardships caused by the loss of retirement pay.

One option available is the Survivor Benefit Plan. The SBP is an insurance plan that will pay the surviving spouse a monthly payment (annuity) to help make up for the loss of retirement income. Premiums are taken by reducing retired pay, so they don't count as income - less tax and less out-of-pocket cost for SBP. Eligible children, former spouses and other "insurable interests," such as a business partner or parent, may also be SBP beneficiaries.

Please contact the Airman and Family Readiness Center at (781) 225-2765 for more information on either of these important programs.

Employment & Relocation Resource Center

The ERRC offers computers, printers, phones, fax & copy machine, scanner and a large lending and reference library for A&FRC customers.

COMPUTERS: There are 7 internet and CAC enabled computers available for use. The computers also feature monthly job listings and bookmarked sites. The computers are loaded with helpful instructional programs such as Mavis Beacon (typing tutor) and Microsoft Office training.

LENDING LIBRARY: The ERRC offers a large selection of library resources including books, CDs and DVDs. Employment topics include resume writing, interviewing skills and applying for federal jobs. Relocation topics include moving overseas, moving with children, and having fun in New England - family and pet-friendly activities. Other printed resources include atlases, fliers, and magazines.

HOT JOB BOARD, JOB LISTINGS AND OTHER RESOURCES: The Hot Jobs Board is updated on a daily basis and includes up to the moment federal, contractor, AFFES and NAF positions located in and around Hanscom. Listed Jobs are filed by sector and searchable by date. Other posted notices include local area job fairs, job fair guidance and six-month job search instruction schedule.

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